Support & Returns

Convergent Design

Convergent Design provide all first line technical support for their product range. Please refer to either their Support web page for information, or their Support - New Ticket web page (preferred option as live tracking) to raise a support ticket.

Returns to Symbiosis can only be accepted after Convergent Design have raised an RMA Number, (via the Support - New Ticket page).

Once they've authorised a return, use the RMA number to complete the Convergent Design support form below. Once sent, you'll be contacted by one of the team with further instructions.


Decimator Design

Symbiosis provide first line technical support and repairs for the Decimator Design range of products. If you need support or have a product needing repair, please complete and send the Decimator Design form below.

To help the technical team diagnose the fault, please provide as much information as you can to explain the issue; the product being used and the other equipment it's being used with, the formats in use at the time, and what you've tried to resolve it.

Once sent, you'll be contacted by one of the team with further instructions.


Product Details

Please obtain an RMA Number via the Support - New Ticket webpage

Please enter a pre-authorised maximum cost for the repair. If the product is still in warranty this won’t be actioned. If out of warranty, and the cost will be more, Convergent Design will contact you with details before proceeding.

If you do not know the exact date, please give the closest

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Who we are

Symbiosis is a global distributor for innovative manufacturers at the forefront of the professional video industry.

Contact Us

Sales & Technical Support
EMEA: +44 (0)1926 436937
Americas: +1 (917)725 2019

Latest News

April 2017: Decimator Design Expands their Converter & MultiViewer ranges with the MD-LX and DMON-QUAD.